Troubleshoot and diagnose computers

Troubleshooting and diagnosing computer problems can sometimes be troublesome for most users. For sure, computer problems are not general. You will find a problem in your internet connection, whereas the solution is within the keyboard, windows settings, or even within the browser.Computer consultant's Kenya-fix a computer

Therefore, it is appropriate to learn how to troubleshoot problems within your computer as well as research on how to find the solutions for them.

However, you do have to research on the specific problems you want to solve one by one, since in computers, problem solutions are sometimes never the same.

Example of diagnosed problems within a computer.

Here are some problems for which have similar symptoms however, their solutions are completely different.

  1. damaged hard disk.
  2. Windows crash.
  3. Corrupt driver during windows installation.
  4. Interruption of windows restore.

1.    damaged hard disk.

The whole computer depends on hard disk to run. Without it, you cannot install your windows and without windows or another OS installed, you cannot be able to use your computer.


If a hard disk is ruined while your windows is installed therefore, the computer will tend to:

Shut down unexpectedly.

When a hard disk is ruined, it tends to get overheated quickly. Each time it overheats, it should shut down to cool down.

When this happens, the computer should shutdown unexpectedly due to a failing device; to prevent further damage on the device.

If you try to restart the computer at this state, it should take very long to boot, and returns an error, suggesting the user for a complete OS reinstallation. However, a windows installation cannot solve the problem.


The only solution for the user in this case is to find and buy the appropriate hard disk for their laptop.

It is also wise to identify, the causes of the problems in order not to make the same mistakes on your hard disk.

2.      Windows crash.


During a windows crash, the computer can either shut down unexpectedly, where a device in the computer is tampered with, or normally, however fails to start.

If the user tries to restart the computer, the computer takes long to boot, and returns an error and also suggests for the user to reinstall windows to solve the problem.


In this case however, a windows installation can solve the problem. However, a windows restore can also do the trick.

3.   Corrupt driver during windows installation or update.

If your computer has a faulty device or probably your windows version has faulty or unfit drivers during windows installation, your computer will shut down to prevent further damage on your computer.

When the user tries to restart the computer, it returns an error, informing the user to insert a windows CD to perform a computer repair.


In this case the user would have to find another windows OS version to install on his PC, or possibly another device in case the device is the problem cause.

4.      Interruption of windows installation.

If the user interrupts the windows installation process, or possibly there is a power surge during a windows installation process, the computer will crash and the user would be forced to restart the installation process.


In this case the user would be required to restart the whole installation process using a bootable CD or possibly revert his computer back to its old Windows to restart the installation process.


In all the above problems the symptoms are almost similar, however, the solutions to the problems are all completely different.

Troubleshooting a computer leads to identification of the problem cause therefore an easier diagnosing of the computer problems.

Troubleshooting problems within a computer is therefore not only a money saving scheme, but also very essential. A person who tries to repair their computer without proper troubleshooting of the problems prior, will tend to spend more money, repairing devices that may probably have not been damaged, rather than a person who tries to troubleshoot their computer before taking it to a technician.

As essential as it is, it is important to also take safety precautions before you run to repair our computer, in order to salvage your data and also to keep yourself safe from any harm that might occur during a computer repair.

  • Learn to find the problem in your computer.
  • Learn to find the solutions for your problems.
  • Learn the safety measures to take before diagnosing the computer.
  • Diagnose the computer safely.

In this blog you will find a series of posts teaching you how to troubleshoot and diagnose all your computer problems, from the basic computer knowledge to complex computer problems.

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